Customer Support Executive | BPO

Talent Acquaintance; Indore District; In loco; INR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Indore invites applications for a Customer Support Executive role aimed at delivering exceptional service. You will handle customer inquiries, provide accurate product information, and build lasting relationships to ensure satisfaction.

Qualifications emphasize excellent communication, problem-solving, and the ability to work in a fast-paced environment. Proficiency with computer systems and teamwork are essential for success in this role.

Competenze

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Communication

Problem-solving

Tech proficiency

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.