Customer Support Executive | BPO

Talent Acquaintance; Hyderabad; In loco; INR 300.000 - 550.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer service professional in Hyderabad to handle inquiries, resolve issues, and provide accurate information about products or services.

You will build lasting customer relationships, collaborate with internal teams to address complex complaints, and maintain up-to-date product knowledge to meet performance targets in a fast-paced environment.

Competenze

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Excellent communication

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Computer proficiency

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.