Technical Support Executive | International BPO | Customer Service

Talent Acquaintance; Lucknow; Sur place; INR 201 000 - 357 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service oriented professional in Lucknow. You will handle customer inquiries, provide accurate information about products or services, and build lasting relationships to ensure long-term satisfaction.

Collaborate with internal teams to resolve complex issues, maintain strong product knowledge, and strive to meet quality and sales targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Adaptability

Multi-tasking

Outils

Computer systems

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.