Customer Support Executive | BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service professional to handle inquiries and resolve issues with courtesy, providing timely information about products and services.

You will build relationships for long-term satisfaction and collaborate with internal teams to resolve more complex complaints, while maintaining strong product knowledge and aiming to meet performance targets.

The role emphasizes adaptability, excellent communication, and teamwork in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.