Customer Support Executive | BPO

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated customer support professional to handle queries, resolve issues, and maintain product knowledge. The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment, with a focus on providing accurate information and building long-term customer satisfaction.

You will collaborate with internal teams to resolve complex complaints while meeting performance targets and quality metrics, contributing to ongoing customer success

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Strong teamwork and collaboration skills with a positive attitude.
• Ability to adapt to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Problem solving

Interpersonal skills

Teamwork

Adaptability

Prioritization

Tools

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.