Customer Support Executive

Nexio Infotech Private Limited; Coimbatore District; On-site; INR 300,000 - 400,000; Full time

Job summary

A leading IT consulting firm is seeking an entry-level support representative in Coimbatore, Tamil Nadu. The ideal candidate will provide timely assistance to buyers and sellers on portal usage, resolve listing-related issues, and collaborate with technical teams. Excellent communication and problem-solving skills are essential, with B2B experience preferred. Join our team to enhance user satisfaction in a dynamic work environment.

Qualifications

• Preferably has B2B experience.
• Basic familiarity with textiles is an advantage.

Responsibilities

• Provide support to buyers and sellers on portal usage and lead queries.
• Serve as a liaison for resolving issues related to product listings.
• Collaborate with technical teams to address backend issues.
• Enhance user satisfaction through proactive support.

Skills

Excellent communication skills

Patience

Problem-solving skills

Job description

Responsibilities

• Provide timely and knowledgeable support to buyers and sellers on portal usage and lead queries.
• Serve as a liaison for resolving issues related to product listings, lead quality, and transactions.
• Collaborate with technical teams to address backend/system related problems.
• Emulate established B2B Portal’s approach of proactive buyer‑seller support to enhance user satisfaction.

Requirements

• Excellent communication skills, preferably with B2B experience.
• Patience and problem‑solving skills.
• Basic familiarity with textiles is an advantage.

Seniority level

Entry level

Employment type

Full-time

Industries

IT Services and IT Consulting

Location

Coimbatore, Tamil Nadu, India