Customer Service Support Manager

Maco Corporation India Pvt Ltd; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Maco Corporation India Pvt Ltd in Bengaluru (Karnataka) is seeking a sales professional with 5–7 years' regional experience in industrial products to support the internal sales team and customers.

The role involves preparing quotations, cost sheets and technical offers, handling RFQs and online tenders, using ERP software, and coordinating with principals, accounts and branches across Karnataka and Tamil Nadu.

Excellent English and Hindi communication skills are required.

Qualifications

• 5-7 years of experience in Regional Sales Office of Industrial products / Equipment.
• Knowledge of quotation preparation, tender bidding processes online and Sales data maintenance in CRM or similar system.
• Must be good in written and spoken English and spoken Hindi in addition to local language.

Responsibilities

• Providing timely and extensive support to customers and the Internal Sales Team, ensuring prompt submission of offers and quotations for all enquiries.
• Preparing Cost Sheets, Quotations and Technical Offers and creating Associate & Direct Sales/Service Orders using ERP software.
• Handling customers across Karnataka & Tamil Nadu.
• Coordinating with Principals, Internal Sales, Accounts and Branch Coordinators for quotations, pricing, dispatch, delivery and order execution.
• Managing RFQs and online tenders through Ariba, GeM, VAATZ and other customer portals, including document download, cost preparation, price uploading, bid submission and offer entry in ERP.
• Preparing INR & Foreign Currency offers (USD, EUR, etc.) and ensuring timely submission with required approvals and documents.
• Handling ASN generation through customer portals.
• Following up for PI, credit and outstanding payments and coordinating with Accounts for rejections and Credit/Debit Notes.
• Creating Invoices for Associate & Direct PO payments.
• Coordinating with Principals for delivery and dispatch follow-up.
• Handling Vendor Registration, Item ID Creation and Customer Master Creation.
• Raising PR requisitions for online tenders and EMD requirements.

Skills

Quotation preparation

Tender bidding processes

CRM data maintenance

English communication

Hindi communication

Education

B Sc / B Com

Tools

ERP software

Job description

Graduate preferably B Sc/ B Com

CTC - 5- 8 LPA+ Variable

Experience : Candidate with 5-7 years’ experience in Regional Sales Office of Industrial products / Equipment. Kowledge of quotation preparation, tender bidding processes on line and Sales data maintenance in CRM or similar system is necessary. Must be good in written and spoken English and spoken Hindi other than local language.

Key Responsibilities:

• Providing timely and extensive support to customers and the Internal Sales Team, ensuring prompt submission of offers and quotations for all enquiries. Monitoring enquiries received, quotations submitted, and order follow-ups to streamline the process, reduce multiple follow-ups, and ensure error-free order execution.
• Preparing Cost Sheets, Quotations and Technical Offers and creating Associate & Direct Sales/Service Orders using ERP software.
• Handling customers across Karnataka & Tamil Nadu
• Coordinating with Principals, Internal Sales, Accounts and Branch Coordinators for quotations, pricing, dispatch, delivery and order execution.
• Managing RFQs and online tenders through Ariba, GeM, VAATZ and other customer portals, including document download, cost preparation, price uploading, bid submission and offer entry in erp.
• Preparing INR & Foreign Currency offers (USD, EUR, etc.) and ensuring timely submission with required approvals and documents.
• Handling ASN generation through customer portals s
• Following up for PI, credit and outstanding payments and coordinating with Accounts for rejections and Credit/Debit Notes.
• Creating Invoices for Associate & Direct PO payments.
• Coordinating with Principals for delivery and dispatch follow-up.
• Handling Vendor Registration, Item ID Creation and Customer Master Creation.
• Raising PR requisitions for online tenders and EMD requirements.