Customer Success / Parent Support Executive

Artisan Field, Inc.; Hyderabad; On-site; INR 360,000 - 400,000; Full time

Benefits offered by this job

BYOD (Laptop is mandatory)

Job summary

Artisan Field, Inc. is seeking a Junior Customer Success / Parent Support Executive in Hyderabad to assist parents and students throughout their learning journey. This role requires effective communication skills and a helpful attitude, with responsibilities including fee payment follow-ups, onboarding support, and coordinating with internal teams. Candidates should ideally have 1–2 years of customer service experience, though freshers with strong communication skills may apply. Working days are Monday to Saturday, with an immediate joining requirement.

Qualifications

• 1–2 years of customer service experience, preferably in the education sector.
• Good communication skills and a helpful attitude.
• Freshers with excellent communication skills may also apply.

Responsibilities

• Assist in fee payment follow-ups.
• Support onboarding of students and parents.
• Coordinate with academic, sales, and ops teams.
• Guide parents and students on processes.
• Help with student kit coordination and delivery tracking.
• Handle parent queries via calls and virtual meetings.
• Maintain basic reports and documentation.

Skills

Communication skills

Customer service experience

Technology adaptability

Follow-up skills

Team player

Tools

Zoho Desk

Job description

Job Summary

Work Location: Hyderabad (RAD, Madhapur)

Working Days: Monday to Saturday (9:45 AM – 6:45 PM)

Salary: ₹360000 to 4 LPA (including PF)

Positions: 1

Immediate Joiners Required

Laptop is Mandatory (BYOD)

Role Overview

We are looking for a Junior Customer Success / Parent Support Executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer‑first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

Requirements

• 1–2 years of customer service experience (Education sector preferred)
• Calling experience is mandatory
• Good communication skills and a helpful attitude
• Basic knowledge of tools like Zoho Desk is a plus
• Freshers with excellent communication skills may also apply

Key Responsibilities

• Assist in fee payment follow‑ups
• Support onboarding of students and parents
• Coordinate with academic, sales, and ops teams
• Guide parents and students on processes
• Help with student kit coordination and delivery tracking
• Handle parent queries via calls and virtual meetings
• Maintain basic reports and documentation

Desired Skills

• Good spoken and written English
• Friendly, calm, and professional on calls
• Quick learner with tech adaptability
• Team player with strong follow‑up skills