Customer Support Representative

Primum Talent Group; Indore District; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

Primum Talent Group is seeking a Customer Success professional to engage with students and parents across calls, chats, and social platforms. The role emphasizes empathetic support, timely follow-ups, and guiding students through academic challenges to perform well in boards.

Ideal candidates have 1–4 years in related roles, strong English/Hindi communication, and a learner-first mindset. The position focuses on student experience and reputation management with collaboration across teams.

Formación

• 1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.
• Excellent communication skills in English and Hindi.
• Strong understanding of social media platforms and ORM practices.
• Empathetic, patient, and learner-first mindset
• Highly organized, detail-oriented, and proactive in problem-solving.
• Ability to handle student concerns with maturity and positivity.

Responsabilidades

• Engage with students and parents empathetically across calls, chats, reviews, and social platforms.
• Resolve learner queries with speed, clarity, and professionalism.
• Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
• Guide students through academic challenges and motivate them to stay consistent in their preparation.
• Monitor and manage online reputation across platforms and communities.
• Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
• Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.

Conocimientos

Communication

Bilingual English-Hindi

Empathy

Organization

Problem-solving

Descripción del empleo

Job Description

Engage with students and parents empathetically across calls, chats, reviews, and social platforms.

• Resolve learner queries with speed, clarity, and professionalism.
• Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
• Guide students through academic challenges and motivate them to stay consistent in their preparation.
• Monitor and manage online reputation across platforms and communities.
• Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
• Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.

Requirements

• 1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.
• Excellent communication skills in English and Hindi.
• Strong understanding of social media platforms and ORM practices.
• Empathetic, patient, and learner-first mindset
• Highly organized, detail-oriented, and proactive in problem-solving.
• Ability to handle student concerns with maturity and positivity.