Customer Support Executive

Adda247; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Adda247 in Gurugram invites you to join a young, energetic team transforming India's education space. This is a full-time, in-office customer support role requiring excellent communication in English and Hindi, with fresh graduates welcome.

You will handle post-purchase queries via calls, emails, and chat, present product solutions virtually, and maintain CRM records while aiming to beat weekly and monthly targets in a fast-paced startup environment.

Qualifications

• Graduate or MBA; freshers welcome.
• Excellent communication in English and Hindi.
• Strong customer focus and problem-solving.

Responsibilities

• Handle user queries post-purchase via calls, emails, and chat.
• Present product solutions virtually and resolve issues.
• Maintain customer interaction records in CRM.
• Aim to exceed weekly and monthly KPIs.
• Deliver high-quality service and maintain professionalism.
• Participate in process improvement initiatives.

Skills

Communication skills

Interpersonal skills

Bilingual English/Hindi

Customer focus

Problem solving

Startup mindset

Education

Graduate/MBA

Tools

CRM software

Job description

Here is your chance to join a young, energetic team with the vision to transform the education space in India.

Key Responsibility: -

• Handle user queries post-purchase through calls, emails, and chat.
• Present suitable product solutions virtually and ensure issue resolution.
• Maintain accurate customer interaction records using the CRM system.
• Achieve and exceed weekly and monthly performance metrics.
• Deliver high-quality service and maintain professionalism in all interactions.
• Participate in ongoing process improvement initiatives.

Note: This is a complete in-office role (No Work-from-Home option).

Requirements: -

• Any Graduate / Post Graduate / MBA (Marketing).
• Freshers can apply.
• Excellent communication and interpersonal skills (English & Hindi).
• Strong customer focus with good convincing and problem-solving ability.
• Passion to work in a fast-paced startup environment.
• Multi-disciplinary and continuous learning mindset.