Customer Support Executive

Swaas Systems; Chennai District; On-site; INR 200,000 - 300,000; Full time

Job summary

Swaas Systems is looking for a Customer Support Executive with 0-2 years of experience to handle customer queries through calls and emails, ensuring timely resolutions and excellent service. The role requires fluent Hindi and English communication and basic computer knowledge, with the ability to coordinate effectively with internal teams.

You will maintain records of customer interactions, follow company processes, and strive for high customer satisfaction.

Qualifications

• Fluent Hindi and English communication skills.
• 0-2 years of experience in customer support.
• Basic computer knowledge and willingness to coordinate with internal teams.

Responsibilities

• Handle customer queries and provide prompt resolutions via voice calls and email support.
• Maintain accurate records of customer interactions and adhere to company processes.
• Coordinate with internal teams to resolve issues and ensure timely follow-up until closure.
• Demonstrate high-quality customer service and satisfaction.

Skills

Communication (Hindi & English)

Customer service

Tools

MS Excel

Job description

Role Summary Key Objectives

We are looking for a Customer Support Executive with 0-2 years of experience to handle customer queries through calls and emails, ensuring timely resolutions and excellent service. The ideal candidate should have strong Hindi and English communication skills, basic computer knowledge, and the ability to coordinate effectively with internal teams.

Core Responsibilities

• Handle customer queries and provide prompt resolutions through voice calls and email support while ensuring excellent customer service.
• Must be fluent in Hindi/English with good verbal and written communication skills. Should have knowledge of MS Excel and basic computer operations.
• Coordinate with internal teams to resolve customer issues and ensure timely follow up until closure.
• Maintain accurate records of customer interactions, adhere to company processes, and deliver a high standard of customer service.
• Knowledge of SQL will be an added advantage.