Customer Support Executive

Atomlifts; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Atom Lifts India Pvt Ltd is seeking a dedicated Customer Support Executive to join our Service Operations team in Chennai. You will handle customer inquiries, register service complaints, coordinate breakdown calls, and schedule preventive maintenance visits, ensuring timely resolution and exceptional service experience.

You will act as the first point of contact, maintain professional communication, and liaise with Elevator Service Engineers to ensure prompt attendance and closure of requests.

Qualifications

• Experience in handling multiple customer touchpoints (calls, chat, email, WhatsApp).
• Ability to log and track service requests accurately in a ticketing/CRM system.
• Strong communication and follow-up skills to ensure issue resolution.

Responsibilities

• Handle incoming customer calls, WhatsApp messages, emails, and service enquiries professionally.
• Register service complaints, breakdown calls, and maintenance requests in the CRM/Service Management System.
• Provide customers with timely updates on service requests and job status.
• Coordinate with Service Engineers to ensure timely attendance and job completion.
• Monitor service response time and follow up on pending service requests.
• Escalate critical complaints when required.
• Record complete complaint details and maintain accurate service records.

Skills

Customer support

CRM systems

Communication

Multi-channel support

Escalation management

Tools

CRM software

Job description

Chennai Full Time 0–3 Years of experience in Customer Support, Customer Care, Call Centre, Service Coordination, or Front Office

Description

Atom Lifts India Pvt Ltd is looking for a dedicated and customer-focused Customer Support Executive to join our Service Operations team. The successful candidate will be responsible for handling customer enquiries, registering service complaints, coordinating breakdown calls, scheduling preventive maintenance visits, and ensuring timely resolution of customer requests. As the first point of contact for our customers, you will play a vital role in delivering an exceptional customer experience while supporting the efficient operation of our Service & Maintenance Department.

Requirements

• Handle incoming customer calls, WhatsApp messages, emails, and service enquiries professionally.
• Register service complaints, breakdown calls, and maintenance requests in the CRM/Service Management System.
• Provide customers with timely updates on service requests and job status.
• Maintain courteous and professional communication with customers at all times.
• Assign breakdown calls and preventive maintenance jobs to the appropriate Elevator Service Engineers.
• Coordinate with Service Engineers to ensure timely attendance and job completion.
• Monitor service response time and follow up on pending service requests.
• Escalate critical complaints to the Service & Maintenance Manager when required.
• Record complete complaint details and maintain accurate service records.
• Follow up with customers until complaints are fully resolved.
• Ensure customer satisfaction by confirming service completion.
• Maintain complaint closure records and customer feedback.