Customer Support Executive

CIEL HR; Chennai District; On-site; INR 250,000 - 360,000; Full time

Job summary

CIEL HR is seeking a Customer Support Executive to be the first point of contact for employees and employers using health insurance and benefits. You will help navigate claims, coverage and everyday queries with clarity and care, collaborating with our insurance partners and internal teams to resolve issues quickly.

You will handle inquiries across voice, chat, or email, maintain high response times, and drive strong customer retention by delivering an extraordinary experience within a

Qualifications

• 0–3 years of experience in customer service or support.
• Excellent written and spoken English.
• Experience in a fast-paced startup environment is a strong plus.

Responsibilities

• Assist employees and employers with health insurance and benefits inquiries across channels.
• Develop a solid understanding of products, systems and processes.
• Address queries accurately and promptly via phone, email or chat.
• Aim to meet response time targets for all support queries.
• Coordinate with insurance partners for resolution or clarification.
• Collaborate with internal and external teams to resolve issues quickly.
• Strive to achieve 100% customer retention by delivering exceptional service.

Skills

Customer service

Communication skills

English proficiency

Job description

About the Role

As a Customer Support Executive, you will be the first point of contact for employees and employers using their health insurance and health benefits. You\'ll help them navigate claims, coverage and everyday queries with clarity and care, working closely with our insurance partners and internal teams to make sure every issue gets resolved quickly.

What You\'ll Do

• Help employees and employers use their health insurance and health benefits in the most seamless way possible.
• Develop a deep understanding of product, systems and processes.
• Address queries on our product and services accurately and on time, over phone, email or chat.
• Meet response time targets for all support queries.
• Coordinate with insurance partners for resolution or clarification when needed.
• Work with internal and external teams to ensure quick resolution of customer issues.
• Drive 100% customer retention by delivering an extraordinary experience.

What We\'re Looking For

• 0-3 years of experience in customer service or support, across voice, chat or email.
• Great command of English, both written and spoken.
• Experience in a fast-paced startup environment is a strong plus.