Customer Support Executive

Care Health Insurance; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Care Health Insurance is seeking a customer support professional to handle health claim escalations and respond to queries. You will provide accurate information on claims status, policy details and procedures, ensuring timely resolutions while upholding service quality.

The ideal candidate has at least 1 year of experience in customer support, strong English communication, and effective problem-solving abilities to manage customer complaints and escalations efficiently.

Qualifications

• Minimum 1 year of experience in customer support or similar role.
• Strong communication in English and problem solving skills.
• Ability to handle customer complaints and escalation efficiently.

Responsibilities

• To manage all the escalation for health insurance claims
• To revert on the calls and emails regarding the Health Claims Queries
• Provide accurate information regarding claims status, policy details and procedure
• Ensure quick resolution of customer issues while maintaining service quality

Skills

Communication in English

Problem solving

Job description

Role & responsibilities

• To manage all the escalation for health insurance claims
• To revert on the calls and emails regarding the Health Claims Queries
• Provide accurate information regarding claims status, policy details and procedure
• Ensure quick resolution of customer issues while maintaining service quality

Preferred candidate profile

• Minimum 1 year of experience in customer support or similar role
• Strong communication in English and problem solving skills
• Ability to handle customer complaints and escalation efficiently