Customer Support Executive

Experis; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Experis in India is seeking an assertive outbound calling specialist to engage US-based clients, promote services, and gather information. The role requires 2–4 years of outbound calling experience and the ability to work night shifts to align with US time zones.

You will use CRM tools to track interactions and collaborate with team leads to maintain high call quality and achieve targets while adhering to policies and schedules.

Qualifications

• 2–4 years of experience in outbound calling, preferably for US clients.
• Bachelor's degree or equivalent.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily/weekly/monthly targets and conversion targets.
• Handle objections professionally and escape complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.

Skills

Outbound calling

US client experience

Verbal communication

CRM tools

Call centre software

Night shifts

Time zone alignment

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM tools

Call center software

Job description

Role & responsibilities

Key Responsibilities:

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
• Engagecustomers in meaningful conversations to promote products/services or gather required information.
• Achieve daily/weekly/monthly Targets and conversion targets.
• Handle objections professionally and escape complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations ---

Required Skills & Qualifications:

• Bachelors degree or equivalent.
• 2–4 years of experience in outbound calling, preferably for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.
• Knowledge of US culture andcustomerbehaviour.