Customer Support Executive

EduRun Group; Chennai; On-site; INR 201,000 - 335,000; Full time

Job summary

EduRun Group in Tamil Nadu, Chennai, is seeking a Customer Support Executive to deliver exceptional customer service and support to clients. The role focuses on resolving inquiries, managing payments, and maintaining customer records in a dynamic team environment.

Ideal candidates will have strong communication skills, patience, and experience in customer service. Familiarity with collections and hospitality services is a plus; training on company policies and product knowledge will be provided.

Qualifications

• Excellent verbal and written communication skills.
• Patience and professionalism in handling queries.
• Experience in a call center or customer service environment preferred.
• Knowledge of collections processes and hospitality services is a plus.
• Familiarity with customer service software and tools.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries and issues.
• Provide accurate information regarding products and services to ensure customer satisfaction.
• Manage collections and follow up on outstanding payments professionally.
• Resolve complaints and queries using problem-solving skills.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Strong communication

Patience & professionalism

Call center experience

Collections knowledge

Hospitality knowledge

CRM software

Multi-tasking

Tools

Customer service software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Tamil Nadu. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and queries are resolved efficiently. This role is crucial in maintaining customer satisfaction and fostering positive relationships with our clientele.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their inquiries and issues.
• Provide accurate information regarding products and services, ensuring a high level of customer satisfaction.
• Manage collections and follow up on outstanding payments in a professional manner.
• Resolve customer complaints and queries effectively, utilizing problem-solving skills.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer queries with patience and professionalism.
• Experience in a call center or customer service environment is preferred.
• Familiarity with collections processes and hospitality services is a plus.
• Proficient in using customer service software and tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

If you are passionate about customer service and have the required skills, we encourage you to apply for this exciting opportunity to be part of our dynamic team.