Customer Support Executive

Hinduja Tech; Chengalpattu; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Hinduja Tech Limited is seeking a Customer Support Executive to handle voice/email/ticket support in Hindi and English. The role requires 0-1 year of experience and strong communication skills in both languages.

Location is Chennai (Sriram Gateway, Perungulathur area). Employment is full-time, with a focus on timely resolution and customer satisfaction. Freshers are welcome to apply.

Formación

• 0-1 year of experience in Customer Service, Customer Support, BPO or Call Center roles.
• Strong verbal and written communication in Hindi and English (mandatory).
• Freshers with excellent communication skills can apply.

Responsabilidades

• Handle customer inquiries via phone, email, chat and other channels.
• Communicate effectively in Hindi and English.
• Resolve customer concerns in a professional and timely manner.
• Provide accurate information about products, services and processes.
• Maintain records of interactions in CRM/system.

Conocimientos

Bilingual Hindi/English

Customer service

MS Office

Interpersonal skills

Educación

Any Graduate

Herramientas

MS Office

CRM tools

Descripción del empleo

Job Title: Customer Support Executive

Voice / Email / Ticket Support (HINDI SPEAKING)

HINDI SPEAKING MANDATORY

DONOT APPLY IF YOU CAN'T SPEAK Hindi , English

Experience Required: 0-1 Years
Location: Sriram Gateway, Perungulathur (Near Tambaram), Chennai
Employment Type: Full-Time
Languages Preferred: English, Hindi, Tamil, Telugu

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Job Summary

We are seeking enthusiastic and customer-oriented Customer Support Executives to join our team. The ideal candidate should possess excellent communication skills in both Hindi and English and be passionate about delivering exceptional customer service. Freshers and candidates with up to 1 year of experience are welcome to apply.

Key Responsibilities

• Handle customer inquiries and support requests through phone, email, chat, and other communication channels.
• Communicate effectively with customers in Hindi and English.
• Resolve customer concerns and complaints in a professional and timely manner.
• Provide accurate information about products, services, and processes.
• Maintain records of customer interactions in the CRM/system.
• Escalate unresolved issues to the appropriate departments when necessary.
• Follow up with customers to ensure complete resolution and satisfaction.
• Meet defined service quality and productivity targets.

Required Qualifications

• Any Graduate (preferred).
• 0-1 year of experience in Customer Service, Customer Support, BPO, or Call Center roles.
• Freshers with excellent communication skills can also apply.
• Strong verbal and written communication skills in Hindi and English (mandatory).
• Good listening, interpersonal, and problem-solving skills.
• Basic computer proficiency and familiarity with MS Office applications.
• Ability to work in a fast-paced customer-focused environment.

Preferred Skills

• Experience in voice process/customer handling is an advantage.
• Knowledge of CRM tools is a plus.
• Ability to handle customer objections and resolve issues effectively.
• Positive attitude and willingness to learn