Customer Support Executive

Universal HR Solutions; Bhiwandi; On-site; INR 300,000 - 360,000; Full time

Job summary

Universal HR Solutions is seeking a motivated Sales Executive in Maharashtra to handle incoming B2B leads, qualify prospects, and drive orders in a fast-paced industrial machinery and packaging solutions environment.

The role requires 1–3 years of inside sales experience, graduation, strong follow‑up discipline, and proficiency with MS Excel/CRM. You will manage inquiries from IndiaMART and referrals, preparing quotations and maintaining accurate records for management review.

Qualifications

• Handle enquiries from IndiaMART, referrals, digital marketing, Google Ads, and existing customers.
• Qualify prospects, record key details, and ensure no lead is left unattended.
• Own the lead conversion process from enquiry to order closure and maintain pipeline accuracy.

Responsibilities

• Handle enquiries from IndiaMART, referrals, digital marketing, Google Ads, and existing customers.
• Qualify prospects, record key details, and ensure no lead is left unattended.
• Own the lead conversion process from enquiry to order closure. Maintain accurate records in Excel/Google Sheets/CRM and provide regular updates to management.

Skills

Communication

Follow-ups

Target-oriented

Organization

Excel/Sheets

Willing to learn

Education

Any Graduation

Tools

CRM

MS Excel

Job description

Job Description:

We are seeking a motivated, persistent, and result‑oriented Sales Executive to handle incoming B2B leads, understand customer requirements, maintain systematic follow‑ups, and convert qualified prospects into confirmed orders.

Industry

Industrial Machinery & Packaging Solutions

Compensation

Fixed Salary + Attractive Incentives

Experience

01–03 Years (Inside Sales, B2B Sales, Telecalling, Business Development, or Customer Handling)

Education

Any Graduation

CTC

Rs.03.00LPA To Rs.03.60LPA

Key Responsibilities:

Handle enquiries from IndiaMART, referrals, digital marketing, Google Ads, and existing customers. Qualify prospects, record key details, and ensure no lead is left unattended.

2- Sales & Customer Handling:

Recommend suitable machinery, explain features, share catalogues/videos, prepare quotations, and conduct structured follow‑ups. Own the lead conversion process from enquiry to order closure.

Maintain accurate records in Excel/Google Sheets/CRM. Update lead status, generate pipeline reports, and provide regular updates to management.

Skills Required:

• Confident in customer conversations (Phone/WhatsApp/Email).
• Persuasive, proactive, and persistent in follow‑ups.
• Target‑oriented and motivated by incentives.
• Organized, disciplined, and capable of managing multiple leads.
• Comfortable with MS Excel, Google Sheets, Email & Letter drafting.
• Willing to learn about industrial machinery & packaging solutions.