Customer Support Executive

kushals.com; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Kushals.com is seeking a customer support associate in Bengaluru to understand customer needs and guide them to suitable online merchandise and services. You will respond to inquiries, assist with product selection, and document issues in the ticketing system to ensure timely resolutions.

Strong English communication and customer empathy are essential. Role requires 1–3 years of experience, a bachelor's degree, and a positive, patient approach with diverse customers.

Qualifications

• Bachelor's degree in any field is required.
• 1–3 years of experience preferred.
• Age not over 30 years.
• Excellent English communication; other languages are a plus (Hindi, Kannada).
• Good comprehension and patient approach with customers.

Responsibilities

• Determine customer needs and provide appropriate solutions.
• Respond to customer inquiries regarding online merchandise or service orders.
• Assist customers with product selection and provide options.
• Document customer problems in the ticketing system.
• Escalate to others for resolution according to procedures.
• Maintain strong customer service focus in a fast-paced environment.
• Demonstrate empathy and ownership to resolve issues when needed.

Skills

English fluency

Hindi language

Kannada language

Interpersonal skills

Patience

Customer empathy

Communication skills

Education

Bachelor's degree

Job description

Responsibilities

• Ability to determine customer needs and provide appropriate solutions.
• Responds to customer inquiries regarding online merchandise or service orders.
• Assists customers with product selection, answers basic questions, and suggests various product options that are available.
• Document customer problems and inputs in the ticketing system.
• Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Qualifications and skills

• Experienced having bachelors degree in any field
• Min 1-3 years’ experience
• Age limit - not more than 30 years old
• Excellent written and oral communication skills in English. Added advantage of knowing other languages like Hindi, Kannada.
• Good comprehension skills
• Good patience when dealing with difficult customers.
• Should possess Interpersonal skills.