Customer Support Executive

NEXUS CONSULTING SOLUTIONS; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

NEXUS CONSULTING SOLUTIONS is seeking a student counsellor to be the primary contact for academic and administrative queries. You will coordinate with university departments and monitor student progress across semesters and courses.

The role requires handling calls, emails, and chats while supporting timely completion of academic requirements and driving student satisfaction. Weekend rotations may be required.

Qualifications

• Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams.
• Experience in student counselling or academic process handling desirable.
• Knowledge of CRM or ticketing systems preferred.

Responsibilities

• Act as the first point of contact for students and address academic & administrative queries.
• Coordinate between students and university departments.
• Track students’ academic progress, submissions and course requirements.
• Handle inbound & outbound calls, emails, and chats.
• Support students with semester and subject-related queries.
• Drive student satisfaction, re-registration and program completion.
• Identify and escalate priority issues and ensure timely resolution.
• Maintain MIS, reports and student records using Excel & PowerPoint.
• Work closely with internal teams, faculty and SMEs.

Skills

Problem-solving

Interpersonal skills

Customer service

Education

Post-Graduation in Management/Commerce/Journ/CA/IT

Tools

CRM systems

Ticketing systems

Excel

PowerPoint

Job description

Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.

Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams

• Act as the first point of contact for students and address academic & administrative queries.
• Coordinate between students and university departments.
• Track students’ academic progress, submissions, and course requirements.
• Handle Inbound & Outbound calls, emails, and chats.
• Support students with semester and subject-related queries.
• Ensure timely completion of academic requirements.
• Drive student satisfaction, re-registration, and program completion.
• Identify and escalate priority issues while ensuring timely resolution.
• Maintain MIS, reports, and student records using Excel & PPT.
• Work closely with internal teams, faculty, and SMEs.

What We’re Looking For

• Student counselling / academic process experience
• Problem-solving & interpersonal skills
• Knowledge of CRM / ticketing systems
• Ability to multitask and work under pressure
• Willingness to work on weekends on a rotational basis