Inside Sales - UK/US Process

UMS Edutech; Sector 10; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Provident fund

Job summary

UMS Edutech is seeking an Academic Counsellor in Noida Sector-63 to guide prospective students and working professionals in choosing suitable programs. You will handle calls, WhatsApp inquiries, emails, and other channels, providing clear information on programs, eligibility, and fees.

You will follow up and convert leads into admissions, maintaining CRM records and reporting on targets. The role demands strong communication, a student-first consultative approach, and the ability to manage

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal and relationship-building abilities.
• Student-first and consultative approach to counselling and sales.
• Ability to understand student needs and recommend appropriate programs.
• Strong follow-up, negotiation, and persuasion skills.

Responsibilities

• Counsel prospective students and working professionals on suitable academic programs based on their educational background, career goals, and professional aspirations.
• Handle inbound and outbound calls, WhatsApp inquiries, emails, and other communication channels to engage with prospective learners.
• Understand customers requirements and provide clear and accurate information regarding programs, eligibility, admission procedures, duration, fees, and career opportunities.
• Follow up consistently with prospective students and convert qualified leads into successful admissions.
• Build strong relationships with prospects and provide end-to-end support throughout the counselling and admission journey.
• Achieve individual and team admission/sales targets within defined timelines.
• Maintain timely and effective follow-ups to maximize lead conversion and minimize lead drop-offs.
• Maintain accurate records of leads, counselling interactions, follow-ups, and conversions using CRM or internal systems.
• Coordinate with admissions, academic, operations, and other internal teams to ensure a smooth student onboarding experience.
• Stay updated on the organizations programs, admission policies, industry trends, and relevant competitor offerings.
• Address student questions and concerns professionally and provide a positive counselling experience.
• Participate in webinars, seminars, campaigns, events, and other student engagement initiatives as required.
• Prepare and maintain regular reports on lead status, follow-ups, conversions, and target achievement.
• Maintain professional communication and represent the organization positively while interacting with students and other stakeholders.

Skills

Communication skills

Interpersonal skills

Student-first approach

Time management

Organizational skills

Lead management

Sales mindset

Multitasking

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

Job description

About the Role

We are looking for a driven and empathetic Academic Counsellor to join our team and guide prospective students and working professionals in choosing the right academic programs for their career goals.

The ideal candidate should be confident in communication, comfortable with sales targets, proactive in follow-ups, and genuinely interested in helping learners make informed decisions about their education and career.

Key Responsibilities

• Counsel prospective students and working professionals on suitable academic programs based on their educational background, career goals, and professional aspirations.
• Handle inbound and outbound calls, WhatsApp inquiries, emails, and other communication channels to engage with prospective learners.
• Understand customers requirements and provide clear and accurate information regarding programs, eligibility, admission procedures, duration, fees, and career opportunities.
• Follow up consistently with prospective students and convert qualified leads into successful admissions.
• Build strong relationships with prospects and provide end-to-end support throughout the counselling and admission journey.
• Achieve individual and team admission/sales targets within defined timelines.
• Maintain timely and effective follow-ups to maximize lead conversion and minimize lead drop-offs.
• Maintain accurate records of leads, counselling interactions, follow-ups, and conversions using CRM or internal systems.
• Coordinate with admissions, academic, operations, and other internal teams to ensure a smooth student onboarding experience.
• Stay updated on the organizations programs, admission policies, industry trends, and relevant competitor offerings.
• Address student questions and concerns professionally and provide a positive counselling experience.
• Participate in webinars, seminars, campaigns, events, and other student engagement initiatives as required.
• Prepare and maintain regular reports on lead status, follow-ups, conversions, and target achievement.
• Maintain professional communication and represent the organization positively while interacting with students and other stakeholders.

What Were Looking For

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• A student-first and consultative approach to counselling and sales.
• Ability to understand student needs and recommend appropriate programs.
• Strong follow-up, negotiation, and persuasion skills.
• Target-oriented mindset with a willingness to work in a performance-driven environment.
• Good organizational and time-management skills.
• Ability to handle multiple leads and conversations simultaneously.
• Prior experience in education counselling, admissions, inside sales, edtech, or related sectors will be an advantage.
• Graduate in any discipline.
• 0-2 years of experience in sales.

Shift Timings - 1 pm to 10 pm (UK) & 8 pm to 5 am (US)

Working Days- Monday to Friday

Location - Noida Sector -63

Perks and benefits

• Provident fund