Customer Support Executive

Edmingle; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and performance bonuses

Health insurance for the employee and family

Opportunities for professional growth

Access to the latest tools and technology

Regular team events and cultural activities

Job summary

Edmingle is looking for a Customer Support Executive in Bengaluru, Karnataka. You will be crucial in ensuring customer satisfaction through effective problem resolution and communication. The role involves managing customer queries through various channels and escalating unresolved issues.

Ideal candidates should have strong communication skills, a Bachelor's degree, and proficiency in help desk software. Benefits include competitive salary, health insurance, and opportunities for professional advancement.

Qualifications

• Proficiency in English is essential.
• Experience with help desk software and troubleshooting.
• Strong communication skills required.

Responsibilities

• Provide first-level contact and resolutions to customer issues.
• Properly escalate unresolved queries to next level of support.
• Update customer data and produce activity reports.

Skills

Proficiency in English

Client-facing communication skills

Troubleshooting skills

Multi-tasking skills

Education

Bachelor's degree in any relevant field

Tools

Help desk software

Databases

Job description

Role Overview

As a Customer Support Executive at Edmingle, you will be at the heart of our customer interactions, ensuring that our users have an exceptional experience with our platform. You will play a critical role in addressing customer queries, providing solutions, and contributing to the overall improvement of our products and services.

Key Responsibilities

• Provide first-level contact (chat/email/call) and convey resolutions to customer issues.
• Properly escalates unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem‑solving processes.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer‑service skills and exceed customer expectations.
• Ensure proper recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Maintain sanity and ticket data in the support desk.

Requirements

• Proficiency in English.
• Working knowledge of help desk software, databases, and remote control.
• Strong client‑facing and communication skills.
• Advanced troubleshooting and multi‑tasking skills.
• Bachelor's degree in any relevant field.

Benefits of Working with Edmingle

• Competitive salary and performance bonuses.
• Health insurance for the employee and spouse/parents.
• A supportive and creative work environment.
• Opportunities for professional growth and advancement.
• Access to the latest tools and technology.
• Regular team events and cultural activities.