Email Support Executive

Talent Acquaintance; Khordha; On-site; INR 250,000 - 400,000; Full time

Job summary

Talent Acquaintance is hiring a customer support professional in Odisha, India. The role involves responding to customer inquiries, resolving issues with courtesy, and providing accurate product information.

You will collaborate with internal teams to improve customer experience and maintain strong product knowledge to support customers effectively. The position requires excellent communication, ability to manage multiple chats, and strong problem-solving skills to address complex concerns in a

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking skills.
• Strong attention to detail and ability to maintain accuracy.
• Ability to adapt to changing processes and procedures.
• Ability to manage multiple chats concurrently.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Meet or exceed performance metrics such as first contact resolution and customer satisfaction.

Skills

Communication skills

Problem-solving

Attention to detail

Adaptability

Multitasking

Tools

Computer literacy

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.