Customer Support Executive

Campus Sutra; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Campus Sutra in Bengaluru is seeking a Customer Relationship Executive to manage and grow strategic customer accounts. You will lead client interactions, coordinate with internal teams, and ensure high levels of satisfaction and retention.

The role requires customer-facing experience, excellent communication, and proficiency with CRM tools. You will collaborate with Managers to align sales strategies and contribute to product updates and service improvements.

Qualifications

• Minimum 0–2 years’ experience in customer relations.
• Strong interpersonal and communication skills.
• Proficient with Microsoft Office and CRM tools.

Responsibilities

• Build and maintain profitable relationships with key customers.
• Oversee customer relationships managed by your team.
• Resolve complaints quickly and efficiently.
• Update customers on products to drive sales.
• Upsell and cross-sell to expand customer base.
• Understand individual customer needs and address them.

Skills

Customer relation management

Interpersonal skills

Communication

Leadership potential

Education

Bachelor’s degree in Administration or related field

Tools

CRM software

MS Office

Job description

Job Opening: Customer Relationship Executive

Customer Relationship Executive Responsibilities:

• Build and maintaining profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these.
• Meet with managers in the organisation to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.

Customer Relationship Executive Requirements:

• A minimum of 0-2 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration or related field.