Walk-in | Customer Relationship Executive

Supreme Computers; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

Supreme Computers is seeking a proactive Customer Relationship Executive to manage customer interactions, build lasting relationships, and support retention. You will handle inquiries via phone and email, coordinate with sales, service, and billing, and prepare reports to improve service quality.

Based in Chennai, you will contribute to customer satisfaction and continuous improvement. The role requires strong communication, interpersonal skills, and the ability to work independently or in a

Qualifications

• Any degree or equivalent qualification.
• Good verbal and written communication skills.
• Basic knowledge of MS Office, Excel, email, and customer relationship management (CRM) tools.
• Good interpersonal, problem-solving, and follow-up skills.
• Ability to handle customers patiently and professionally.
• Strong coordination and organizational skills.
• Ability to work independently as well as in a team.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Handle customer inquiries, requests, complaints, and feedback through phone calls, emails, and other communication channels.
• Make regular follow-up calls to ensure customer satisfaction and resolve pending issues.
• Coordinate with the sales, service, billing, and technical teams to address customer requirements.
• Provide timely updates to customers regarding orders, deliveries, services, and issue resolution.
• Maintain accurate customer information, interaction records, and follow-up details.
• Identify opportunities for repeat business, customer retention, and additional sales.
• Ensure timely resolution of customer complaints and elevate complex issues to the concerned department.
• Collect customer feedback and suggest improvements in service quality.
• Prepare daily or periodic reports on customer interactions, complaints, and follow-ups.
• Maintain professional communication and ensure a positive customer experience.

Skills

Communication skills

MS Office

CRM tools

Interpersonal skills

Problem solving

Organizational skills

Teamwork

Education

Any degree or equivalent

Job description

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer interactions, build strong relationships, ensure customer satisfaction, and support customer retention. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.

Roles and Responsibilities

• Build and maintain strong relationships with existing customers.
• Handle customer inquiries, requests, complaints, and feedback through phone calls, emails, and other communication channels.
• Make regular follow-up calls to ensure customer satisfaction and resolve pending issues.
• Coordinate with the sales, service, billing, and technical teams to address customer requirements.
• Provide timely updates to customers regarding orders, deliveries, services, and issue resolution.
• Maintain accurate customer information, interaction records, and follow-up details.
• Identify opportunities for repeat business, customer retention, and additional sales.
• Ensure timely resolution of customer complaints and elevate complex issues to the concerned department.
• Collect customer feedback and suggest improvements in service quality.
• Prepare daily or periodic reports on customer interactions, complaints, and follow-ups.
• Maintain professional communication and ensure a positive customer experience.

Required Skills and Qualifications

• Any degree or equivalent qualification.
• Good verbal and written communication skills.
• Basic knowledge of MS Office, Excel, email, and customer relationship management (CRM) tools.
• Good interpersonal, problem-solving, and follow-up skills.
• Ability to handle customers patiently and professionally.
• Strong coordination and organizational skills.
• Ability to work independently as well as in a team.

Experience

• Freshers with good communication skills & interest in Tele Calling / Tele-Sales role may apply.
• Prior experience in customer service, customer relationship management, telecalling, or sales coordination will be an advantage.

Preferred Candidate Profile

• Customer-oriented with a positive and professional attitude.
• Responsible, organized, and attentive to detail.
• Able to manage multiple customer requests and follow-ups.
• Willing to learn company products, services, and internal processes.

Job Type: Full-time Department: Customer Relations / Customer Support Employment Type: Permanent