CRM Executive

Swaas; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Expertia AI is seeking a CRM Executive to manage and nurture customer relationships, boost satisfaction and retention, and maintain accurate CRM databases. You will handle inquiries and complaints while implementing targeted marketing campaigns to engage customers.

You will collaborate with sales and marketing teams to analyze data, identify upsell opportunities, and improve the customer journey. A proactive, data-driven approach is essential for success in this role.

Responsibilities

• Building and maintaining positive relationships with clients, providing prompt, efficient responses to inquiries.
• Overseeing the CRM system to update customer info and track interactions.
• Creating and executing email campaigns, promotions, and loyalty programs.
• Analyzing customer behavior to identify trends and reporting to senior leadership.
• Handling incoming leads, performing cold calls, and nurturing leads into sales opportunities.
• Addressing customer issues efficiently to maintain high customer satisfaction (CSAT).

Job description

Job Summary

A CRM Executive manages and nurtures customer relationships to boost satisfaction and retention. They maintain accurate CRM databases, handle customer queries and complaints, and implement targeted marketing campaigns. They work closely with sales and marketing teams to analyze data, identify opportunities for upselling, and improve the overall customer journey. Expertia AI

Key Responsibilities

• Customer Relationship Management: Building and maintaining positive relationships with clients, providing prompt, efficient, and satisfactory responses to inquiries.
• CRM Database Maintenance: Overseeing the CRM system to update customer info, track interactions (calls, emails), and ensure data integrity.
• Campaign Execution: Creating and executing email campaigns, promotions, and loyalty programs to drive customer engagement.
• Data Analysis Reporting: Analyzing customer behavior to identify trends, tracking key metrics, and generating reports for senior leadership.
• Lead Generation Support: Handling incoming leads, performing cold calls, and nurturing leads into sales opportunities.
• Complaint Resolution: Addressing customer issues efficiently to maintain high customer satisfaction (CSAT).

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.