Customer Support Executive

Sliksync Technologies; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Sliksync Technologies in Bengaluru is seeking an entry-level Customer Support Associate to handle queries via chat and phone. The role requires bilingual communication in Hindi and English, strong problem-solving, and excellent customer care. Freshers welcome with willingness to work rotational shifts.

The position focuses on delivering timely responses, processing orders, refunds, and coordinating with internal teams to ensure satisfaction. Immediate joiners preferred.

Qualifications

• Fresh graduates are welcome to apply.
• Strong communication skills in Hindi and English (Hindi mandatory).
• Excellent customer-handling and problem-solving abilities.
• Comfortable handling both chat and voice support.
• Basic computer knowledge and ability to learn new tools.
• Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.

Responsibilities

• Manage customer queries and provide support through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Coordinate with internal teams to address escalations and ensure timely resolution.
• Maintain accurate records of customer interactions and follow-ups.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Adhere to company policies, processes, and service quality standards.

Skills

Freshers welcome

Hindi & English

Customer handling

Chat & voice support

Basic computer skills

Shift flexibility

Job description

Role & responsibilities

• Manage customer queries and provide support through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Coordinate with internal teams to address escalations and ensure timely resolution.
• Maintain accurate records of customer interactions and follow-ups.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Adhere to company policies, processes, and service quality standards.

Preferred candidate profile

• Freshers are welcome to apply.
• Good communication skills in Hindi and English (Hindi is mandatory).
• Strong customer-handling and problem-solving abilities.
• Comfortable handling both chat and voice support.
• Basic computer knowledge and ability to learn new tools.
• Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.
• Immediate joiners preferred.