Customer Support Executive

CrelioHealth; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

CrelioHealth Pune seeks a Customer Support Executive to engage users via chat, resolve queries, and assist in rolling out new features for a health-tech platform.

The role requires a graduate, strong English communication, fast typing, and the ability to manage multiple high-pressure tasks while maintaining confidentiality, with readiness to work in US time zones and grow new skills in a dynamic environment.

Qualifications

• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be articulate and spontaneous in active conversations to handle tough situations.
• Ability to recognise the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal manners in written formats.
• Willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working in the US time zone.

Responsibilities

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
• Assist with high-severity requests or issue escalations as needed.

Skills

English communication

Typing speed

Attention to detail

Ability to work under pressure

Confidentiality

Willingness to learn

Communication under tough situations

Education

Graduate degree (any stream)

Job description

Job Details

• Location(s): Pune
• Job Role: Customer Support Executive

Responsibilities

• Interact with users through a series of actions, answer all queries, and resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems and network problems, diagnosing and solving software issues at the user's end.
• Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
• Assist with high-severity requests or issue escalations as needed.

Requirements

• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognise the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize, and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working in the US time zone

About CrelioHealth

CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.

Website: www.creliohealth.com