Customer Support Engineer

Apoorva It Solutions; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Apoorva It Solutions in Hyderabad is seeking an IT technician to install and configure servers, storage, and network devices, and to manage Windows and Linux server environments. You will troubleshoot desktops, servers, switches and routers and work with LAN/WAN technologies.

The candidate should have a Diploma/degree in CS/ECE/EEE/BSc/B.Tech, strong communication, problem solving, and experience handling escalated calls. A two-wheeler is preferred.

Qualifications

• Diploma/graduate in CS/ECE/EEE/BSc/B.Tech.
• Experience in installation and configuration of servers, storage, and networking devices.
• Experience with Windows/Linux server OS installation and configuration.
• Proven ability to handle escalated calls and hardware issues.

Responsibilities

• Installation and configuration of Servers, storage, networking devices like switch, routers etc.
• Installation and configuring of Windows Server, Linux Server Operating Systems.
• Follow up with escalated calls / hardware issues with appropriate teams.
• Prepare accurate timely report.

Skills

Good communication

Problem solving

Escalated call handling

Networking basics

Education

Diploma/Graduate in C.Sc/ECE/EEE/BSc/B.Tech

Tools

Microsoft certifications

Linux

Cisco technologies

Job description

Role & responsibilities

• Installation and configuration of Servers, storage, networking devices like switch, routers etc.
• Installation and configuring of Windows Server, Linux Server Operating Systems.
• Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
• Understanding of various LAN and WAN technologies.
• Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
• Follow up with escalated calls / hardware issues with appropriate teams.
• Follow up with customer for resolution of hardware/software issues.
• Prepare accurate timely report.

Preferred candidate profile

• Candidate should possess Diploma/Graduate in C.Sc/ECE/EEE/BSc/B.Tech
• Good communication skills
• Candidate should have two-wheeler
• Excellent in problem solving skills
• Proven work experience in handling escalated calls.
• Proven work experience in handling servers, storage, switches, routers etc.

Additional certification on Microsoft, Linux, Cisco technologies is a plus