Customer Support / Customer Care -Retail (Female)

Kaamkaaj India; Dadri, Ghaziabad District, Delhi; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Career Growth

Learning Opportunities

Job summary

Kaamkaaj India in Dadri, Uttar Pradesh, invites applications for a Customer Support Executive. Female candidates preferred. 1–5 years of customer support experience in garments/apparel and good English communication are desired. Immediate joiner preferred.

You will handle queries via calls, emails and WhatsApp, resolve complaints, coordinate with internal teams for order updates, follow up on orders, payments and deliveries, and maintain records to close issues.

Qualifications

• 1–5 years of Customer Support experience
• Female candidates preferred
• Garment/Apparel industry experience preferred
• Good English communication skills
• Immediate Joiner Preferred

Responsibilities

• Handle customer queries via calls, emails & WhatsApp.
• Manage calls and resolve customer complaints.
• Coordinate with internal teams for order updates.
• Follow up on orders, payments & deliveries.
• Maintain records and close pending issues.

Skills

Customer support

English communication

Multichannel support

Job description

• Handle customer queries via calls, emails & WhatsApp.
• Manage calls and resolve customer complaints.
• Coordinate with internal teams for order updates.
• Follow up on orders, payments & deliveries.
• Maintain records and close pending issues.

Required Candidate profile

• Female candidates preferred
• 1–5 years of Customer Support experience
• Garment/Apparel industry experience preferred
• Good English communication skills
• Immediate Joiner Preferred

Perks and benefits

• Career Growth
• Learning Opportunities