Customer Support Executive Job ID: 372254

Thimblerr; Gurgaon; On-site; INR 300,000 - 500,000; Full time

Job summary

Thimblerr is seeking a Customer Support Executive in Gurgaon, India, to handle customer interactions and post-purchase support for its apparel brand. The ideal candidate should possess at least 2 years of Customer Support experience in the fashion industry and have excellent communication skills.

This role includes managing customer queries, providing recommendations, and coordinating with teams for deliveries. Strong interpersonal skills and a passion for fashion are essential for success in this position.

Qualifications

• At least 2 years of experience in Customer Support within fashion/apparel/D2C brands.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills are essential.

Responsibilities

• Manage customer queries and order issues through calls, chats, and emails.
• Provide styling recommendations to customers when needed.
• Coordinate with logistics and operations for smooth deliveries.

Skills

Communication skills

Problem-solving skills

Fashion awareness

Job description

Experience

Minimum 2 years

Department

Customer Support Executive

About the Role

We are looking for a customer-focused and fashion-aware Customer Support Executive to handle customer interactions and post-purchase support for our apparel brand. The ideal candidate should have strong communication skills and a passion for delivering a great customer experience.

Key Responsibilities

• Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
• Provide styling or size recommendations to customers when needed.
• Handle escalations professionally and ensure timely resolutions.
• Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
• Maintain CRM records and track customer satisfaction metrics.
• Share customer insights and feedback with the brand and merchandising teams.
• Assist in improving service processes and customer engagement strategies.

Requirements

• At least 2 years of experience in Customer Support within fashion / apparel / D2C brands.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and problem-solving skills.
• A good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications

• Prior experience working with D2C or premium apparel Brands.
• Understanding of e-commerce workflows and return/exchange management.

How to Apply

• Send your application to [e-mail] with the subject line: “Application – Customer Service Executive_”. Include your updated CV and a short note about yourself.