CSA - International Voice Process | Growth & Incentives Call Me now

JobShop; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Attractive salary with incentives

Growth opportunities

Rotational week offs

Dynamic work environment

Job summary

JobShop in Bangalore is hiring an International Voice Process specialist to handle customer interactions for leading global companies. The role focuses on delivering exceptional service with English proficiency and strong communication skills in a dynamic BPO setting.

The position offers an attractive salary with incentives, growth opportunities in the international BPO sector, and rotational week offs, within a fast-paced professional work environment.

Qualifications

• Fluent verbal and written English communication is required.
• Strong customer handling and customer service skills are essential.
• Good problem-solving and conflict resolution abilities.
• Excellent interpersonal and listening skills to understand customer needs.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Understand customer concerns through active listening and provide appropriate solutions.
• Build positive customer relationships while ensuring high customer satisfaction.
• Resolve queries related to accounts, services, billing, or processes.
• Maintain accurate documentation of customer interactions in CRM/tools.
• Coordinate with internal teams for quick issue resolution.
• Deliver excellent customer service while meeting quality and productivity targets.

Skills

Fluent English

Strong customer handling

Problem-solving

Interpersonal skills

Listening skills

Job description

WARM GREETINGS FROM JobShop!!

We are hiring for an International Voice Process for leading global companies. Excellent opportunity for experienced candidates looking to build a career in customer support.

Job Role:

Customer Support Executive International Voice Process

Location:

Bangalore

Address:

485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 560043

Salary:

3.5 LPA 5 LPA + Incentives

Shift:

US / UK / Rotational Shifts

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
• Understand customer concerns through active listening and provide appropriate solutions
• Build positive customer relationships while ensuring high customer satisfaction
• Resolve customer queries related to accounts, services, billing, or process-related concerns
• Maintain accurate documentation of customer interactions in CRM/tools
• Manage customer expectations and resolve conflicts effectively
• Coordinate with internal teams for quick issue resolution
• Deliver excellent customer service while meeting quality and productivity targets

Skills Required:

• Fluent verbal and written English communication
• Strong customer handling skills
• Problem-solving and conflict resolution abilities
• Good interpersonal and listening skills
• Ability to work in a fast-paced environment

Perks & Benefits:

• Attractive salary package with incentives
• Growth opportunities in the international BPO sector
• Rotational week offs
• Dynamic and professional work environment