Customer Support Executive

Building Services Design & Energy Institute - MEPa2z; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

Building Services Design & Energy Institute - MEPa2z in Hyderabad seeks a dedicated Customer Support Executive to ensure client satisfaction and provide accurate information on mutual funds and financial operations. The role requires a proactive approach and a strong commitment to service excellence.

You will serve as the main contact for clients, maintain records of interactions, collaborate with internal teams to streamline processes, and prepare MIS reports to track performance and identify

Qualifications

• Experience in customer support for financial services.
• Knowledge of mutual funds and financial operations.
• Proficiency in MIS reporting and data analysis.
• Strong communication and interpersonal abilities.

Responsibilities

• Serve as the primary contact for clients regarding mutual funds and financial operations.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to streamline operations and improve servicing.
• Prepare and analyze MIS reports to track performance and identify improvements.
• Provide feedback to management on client trends and potential service enhancements.

Skills

Customer support

Mutual funds knowledge

MIS reporting

Data analysis

Communication skills

Job description

We are seeking a dedicated and detail-oriented Customer Support Executive to join our team in Andhra Pradesh. The ideal candidate will play a crucial role in ensuring client satisfaction and providing exceptional support in the realm of mutual funds and financial operations. This position requires a proactive individual who can effectively manage client inquiries and provide accurate information regarding our services.

Key Responsibilities:

• Serve as the primary point of contact for clients, addressing their inquiries and resolving issues related to mutual funds and financial operations.
• Maintain accurate records of client interactions and transactions, ensuring all information is up-to-date and accessible.
• Collaborate with internal teams to streamline operations and improve client servicing processes.
• Prepare and analyze MIS reports to track performance metrics and identify areas for improvement.
• Provide feedback to management on client trends and potential areas for service enhancement.

Required Skills:

• Strong understanding of customer support principles and practices.
• Knowledge of mutual funds and financial operations is essential.
• Proficiency in MIS reporting and data analysis.
• Excellent communication and interpersonal skills to effectively engage with clients.
• Ability to work collaboratively in a team environment while managing individual responsibilities.

If you are passionate about client support and have a keen interest in the financial sector, we encourage you to apply for this exciting opportunity to contribute to our growing organization.