Customer Support Associate

Paytm; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Paytm is seeking a dynamic CST Associate in Mumbai to manage customer interactions across voice and non-voice channels. Responsibilities include handling calls, responding to queries via email and chat, and ensuring customer satisfaction. The ideal candidate should have 2-4 years of experience in customer service, excellent English communication skills, and a strong ability to multitask. Familiarity with CRM tools is an advantage, and the role requires flexibility for rotational shifts.

Qualifications

• 2–4 years of experience in voice and non-voice customer service.
• Strong problem-solving and multitasking skills.
• Excellent communication skills in English (written and verbal).

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via email, chat, and other digital platforms.
• Document interactions and follow up as needed.

Skills

Customer service experience

Excellent communication skills in English

Strong problem-solving abilities

Ability to multitask

Interpersonal skills

Tools

CRM tools

Job description

Role Overview

We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls
• Respond to customer queries via email, chat, and other digital platforms
• Provide accurate information on products, services, and policies
• Troubleshoot issues and elevate when required
• Maintain professionalism and ensure customer satisfaction
• Document interactions and follow up as needed
• Collaborate with internal teams to improve service quality
• Meet KPIs and SLA targets
• Adhere to company policies and processes

Skills & Qualifications

• 2–4 years of experience in voice and non-voice customer service
• Manage multiple chats/emails/calls simultaneously
• Excellent communication skills in English (written and verbal)
• Strong problem-solving abilities
• Ability to multitask efficiently
• Familiarity with CRM tools is an advantage
• Comfortable working in a fast-paced environment
• Willingness to work rotational shifts (6 days/week)
• Good interpersonal and teamwork skills
• Candidates with hands onexperience onAI toolswouldbe preferred.