Customer Support Associate

Believers Destination; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Believers Destination in Dadri, Uttar Pradesh seeks a Customer Service Associate to handle inbound and outbound calls, assisting students with various processes. Ideal candidates should have 0-1 years of customer service experience and strong communication skills.

The position requires proficiency in MS Excel and a customer-centric approach. Immediate joiners are preferred, and candidates should be based in Noida or nearby regions.

Qualifications

• 0-1 years of experience in customer service.
• Strong verbal and written communication skills.
• Good command over MS Excel and basic computer operations.

Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate courteously with students and parents.
• Guide and assist students through processes.

Skills

Communication skills

MS Excel

Customer-centric approach

Technical understanding

Job description

Customer Service Associate

Location: Believers Destination, Magnus Tower, Sector-73, Noida

Work Timings: 9 AM TO 6 PM

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate clearly and courteously with students and parents.
• Guide and assist students through processes using calls, chat, and support tools.
• Maintain and update data records accurately.
• Prepare daily and weekly reports.
• Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist in scheduling, coordination, and administrative tasks.
• Support day‑to‑day operational activities to ensure smooth workflow.
• Escalate issues to the management team when necessary.
• Provide basic technical support (login assistance, form updates, minor troubleshooting).

Required Skills & Qualifications

• Minimum of 0‑1 years of experience in customer service.
• Strong communication skills (verbal and written).
• Good command over MS Excel and basic computer operations.
• Ability to handle multiple tasks with attention to detail.
• Pleasant personality and customer‑centric approach.
• Basic technical understanding is a plus.

Preferred Candidate Profile

• Based in Noida, Greater Noida, or nearby regions.
• Immediate joiners preferred.