Associate/Senior Associate-Customer Support (On-site)

NextMantra AI; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

NextMantra AI in Noida is seeking a customer support specialist to answer inquiries via chat, email and phone, and to guide customers through Visit Health's services and policies.

The role requires fluent English and Hindi, 1–3 years in customer service, strong problem-solving, calm under pressure, and the ability to multitask.

Graduates or current undergraduates can apply for a full-time, office-based position with opportunities to grow in a fast-paced tech-driven environment.

Qualifications

• Fluent in English and Hindi with excellent written and verbal communication.
• 1–3 years of customer service or support experience.
• Strong problem-solving skills and composure under pressure.
• Ability to multitask and manage multiple inquiries simultaneously.
• Basic computer proficiency and familiarity with customer support tools.

Responsibilities

• Respond to inquiries across chat, email and phone channels.
• Provide accurate information about services, appointments and policies.
• Coordinate scheduling and updating customer information.
• Resolve customer concerns with empathy and efficiency.
• Escalate complex issues to the appropriate department.
• Collaborate with team to ensure a seamless support experience.
• Stay updated on services and industry trends to assist customers.
• Strive to meet customer service targets and metrics.

Skills

English (fluent)

Hindi (fluent)

CRM software

Education

Graduate in any discipline or undergraduate student

Tools

CRM software

Job description

Company Description NextMantra AI is a technology-driven talent intelligence company that helps organizations build scalable digital capabilities and high-impact technology teams. By combining AI-powered hiring technology with expert-led talent services, the company supports faster digital transformation and delivery of complex technology initiatives. Its AI Adaptive Cross-Questioning Video Assessment Platform conducts dynamic, real-time technical interviews to ensure only highly qualified, project-ready candidates move forward. Alongside the platform, NextMantra AI provides IT consulting and specialized talent solutions backed by domain expert evaluation and hands-on technical screening. The company serves high-growth industries such as financial services, technology, SaaS, fintech, healthtech, e-commerce, AI/ML, and more across SEA, MENA, APAC, and the USA.

Roles & Responsibilities

• Respond to customer inquiries and resolve issues through chat, email, and phone channels.
• Provide accurate information about Visit Health's services, appointments, and policies.
• Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.
• Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Collaborate with team members to ensure a seamless and positive customer support experience.
• Stay updated on Visit Health's services and industry trends to better assist customers.
• Strive to meet and exceed customer service targets and performance metrics.

Required

• Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages.
• Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).
• Strong problem-solving skills and the ability to remain calm and patient under pressure.
• Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.
• Basic computer proficiency and familiarity with customer support software/tools.
• Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
• Willingness to work in an office-based setting in Noida on extremely urgent basis.
• Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.