Customer Support Associate

Stream Digital Services; Sector 10; On-site; INR 201,000 - 268,000; Full time

Job summary

Stream Digital Services in Noida seeks a customer support executive to handle queries via phone, email, and chat. You will resolve complaints, maintain records, and coordinate with internal teams to ensure a positive customer experience.

The role requires Graduation, 3+ months of customer support experience, and fluency in English and Hindi. Training and on-site work with a 6-day week are part of the program.

Qualifications

• Graduation is mandatory.
• Minimum 3 months of Customer Support experience.
• Fluent in English and Hindi.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Resolve complaints and provide accurate information.
• Maintain customer records and follow up on issues.
• Coordinate with internal teams when required.
• Ensure a positive customer experience.

Skills

Communication skills

Basic computer literacy

Customer focus

Problem solving

Education

Graduation

Job description

Job Location: Sector 65, Noida

Eligibility

• Graduation is mandatory.
• Minimum 3 months of Customer Support experience.
• Fluent in English and Hindi.

Responsibilities

• Handle customer queries via phone, email, and chat.
• Resolve complaints and provide accurate information.
• Maintain customer records and follow up on issues.
• Coordinate with internal teams when required.
• Ensure a positive customer experience.

Requirements

• Good communication skills.
• Basic computer knowledge.
• Customer-focused and problem-solving attitude.

Training

• Duration: 10-15 Days
• Training Stipend: Rs.100/- per day

Working Schedule

• 6 Days Working
• Sunday Fixed Off

Shift Timing

• 9:00 AM 6:00 PM