Customer Support Executive

Campushala; Dadri; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Incentives

5 days work

Phone reimbursement

Career growth

Collaborative environment

Job summary

Campushala in India invites an Admission Counselor to support students through the admissions journey. You will handle inquiries about admissions, courses, and enrollment, build relationships, and provide end-to-end support via calls, WhatsApp, email, and other channels.

The ideal candidate has a Bachelor's degree, outstanding communication, and a customer-centric approach. Freshers with strong communication or those with 6 months–2 years in customer relationship roles are welcome, with growth

Qualifications

• Bachelor's degree or equivalent required.
• Excellent communication skills essential.
• Freshers with strong communication or 6 months–2 years in customer relationship roles welcome.

Responsibilities

• Assist students with inquiries related to admissions, courses, and enrollment process.
• Build and maintain relationships with prospective and existing students.
• Follow up with leads and provide end-to-end support throughout the admission journey.
• Resolve student queries professionally via calls, WhatsApp, email and other channels.
• Coordinate with internal teams to ensure a seamless student experience.
• Maintain accurate records of student interactions in the CRM.

Skills

Communication

Interpersonal skills

Customer-centric

CRM proficiency

Computer basics

Education

Bachelor's degree

Tools

CRM

Job description

Role & responsibilities

• Assist students with inquiries related to admissions, courses, and the enrollment process.
• Build and maintain strong relationships with prospective and existing students.
• Follow up with leads and provide end-to-end support throughout the admission journey.
• Resolve student queries professionally via calls, WhatsApp, email, and other communication channels.
• Coordinate with internal teams to ensure a seamless student experience.
• Maintain accurate records of student interactions in the CRM.

Preferred candidate profile

• Bachelor's degree in any discipline.
• Excellent communication and interpersonal skills.
• Customer-centric approach with strong problem-solving abilities.
• Basic computer knowledge and CRM proficiency are an advantage.
• Freshers with excellent communication skills or candidates with 6 months2 years of customer relationship/customer support experience are welcome.

Perks & Benefits

• Competitive salary + Attractive incentives
• 5 Days Working (Sunday & Monday Fixed Off)
• Cell Phone Reimbursement
• Career Growth Opportunities
• Collaborative and Positive Work Environment