Customer Support Executive

Jobsy; Bengaluru; On-site; INR 210,000 - 320,000; Full time

Benefits offered by this job

5-day week

Performance-based incentives

One-way cab facility

Global BPO exposure

Career growth

Job summary

Jobsy in Bengaluru is hiring for a customer support executive to handle inbound calls, resolve queries, and provide accurate information about products and services.

The role requires good English communication, problem-solving skills, and basic computer knowledge. Freshers can apply with 10+2. Enjoy a 5-day week, incentives, cab facility, and opportunities to grow within a global BPO.

Qualifications

• Good English communication skills required.
• Strong customer service and problem-solving skills expected.
• Basic computer knowledge is a must.

Responsibilities

• Handle inbound customer calls and resolve customer queries.
• Provide accurate information about products and services.
• Process customer requests, orders, and account updates.
• Escalate complex issues to the concerned team.
• Maintain accurate records of customer interactions.
• Deliver excellent customer service with empathy and professionalism.

Skills

English communication

Customer service

Problem solving

Basic computer knowledge

Education

10+2

Job description

Role & Responsibilities

• Handle inbound customer calls and resolve customer queries.
• Provide accurate information about products and services.
• Process customer requests, orders, and account updates.
• Escalate complex issues to the concerned team.
• Maintain accurate records of customer interactions.
• Deliver excellent customer service with empathy and professionalism.

Preferred Candidate Profile

• Good English communication skills.
• Strong customer service and problem-solving skills.
• Basic computer knowledge.
• Patient, empathetic, and team-oriented.
• Flexible to work in US shifts.
• Minimum qualification: 10+2 (Freshers can apply).

Perks & Benefits

• 5-day work week.
• Performance-based incentives.
• One-way cab facility for eligible employees.
• Opportunity to work with a global BPO organization.
• Career growth and learning opportunities.