Process Associate - Customer Support

Wroots Global; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Wroots Global in Bengaluru is seeking candidates for International Voice Process roles. The position focuses on delivering excellent customer service to international clients with professional English communication, handling calls, and resolving issues efficiently.

Successful applicants will work in US/UK shift patterns, demonstrate strong problem-solving skills, and maintain high customer satisfaction through effective communication and active listening.

Qualifications

• Excellent verbal and written communication skills in English.
• Comfortable working in international/US/UK shifts and rotational schedules.
• Strong customer handling and problem-solving skills.
• Prior experience in international voice, BPO, customer service, or international process preferred.
• Good active listening, patience, confidence, and professional communication skills.

Responsibilities

• Customer Interaction: Handle inbound/outbound customer calls professionally and provide accurate information.
• Issue Resolution: Understand customer concerns, troubleshoot issues, and provide effective solutions within defined timelines.
• Communication: Maintain clear, fluent, and professional English communication with international customers.
• Customer Experience: Deliver excellent customer service while maintaining high standards of quality and customer satisfaction.
• Process & Documentation: Follow company policies, meet process KPIs, update customer records, and maintain accurate call documentation.

Skills

Verbal communication

Written communication

Active listening

Patience

Professional communication

Job description

International Voice Process Roles & Responsibilities

1. Customer Interaction Handle inbound/outbound customer calls professionally and provide accurate information.


2. Issue Resolution Understand customer concerns, troubleshoot issues, and provide effective solutions within defined timelines.


3. Communication Maintain clear, fluent, and professional English communication with international customers.


4. Customer Experience Deliver excellent customer service while maintaining high standards of quality and customer satisfaction.


5. Process & Documentation – Follow company policies, meet process KPIs, update customer records, and maintain accurate call documentation.

Preferred Candidate – International Voice Process

1. Excellent verbal and written communication skills in English.


2. Comfortable working in international/US/UK shifts and rotational schedules.


3. Strong customer handling and problem-solving skills.


4. Prior experience in international voice, BPO, customer service, or international process preferred.


5. Good active listening, patience, confidence, and professional communication skills.

For More Details Contact HR Shashank{9035094251}