Executive - Customer Care

Sira Placement Consultancy; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Sira Placement Consultancy in Pune is seeking an International Voice Process executive to handle inbound and outbound voice queries, resolve issues, and document interactions in CRM. The role requires 1–3 years of experience in International Voice Process, excellent English communication, and familiarity with CRM tools.

Immediate joining or short notice is preferred, with rotational shifts. The ideal candidate will support product-related troubleshooting, promote relevant offerings, and maintain

Qualifications

• Experience in International Voice Process is essential.
• Minimum qualification: 12th Pass or Graduate.
• 1 to 3 years of experience in an International Voice Process.
• Excellent verbal and written English communication skills.
• Proficiency in using CRM tools and ticketing systems is preferred.

Responsibilities

• Handle inbound and outbound customer queries via voice support.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Create, update, and assign support tickets using the CRM system.
• Escalate unresolved queries to relevant teams and follow up for resolution.
• Assist customers with product-related troubleshooting and support.
• Educate customers about products and promote relevant offerings.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to quality, process, and service-level standards.

Skills

International Voice Process

English communication

Problem solving

Customer handling

CRM tools

Education

12th Pass / Graduate

Tools

CRM systems

Job description

Key Responsibilities:

• Experience in International Voice Process is a must.


• Handle inbound and outbound customer queries via voice support.


• Resolve customer issues efficiently while ensuring a high level of customer satisfaction.


• Create, update, and assign support tickets using the CRM system.


• Escalate unresolved queries to the relevant teams and follow up for timely resolution.


• Assist customers with product-related troubleshooting and support.


• Educate customers about products and promote relevant offerings where applicable.


• Maintain accurate records of customer interactions and resolutions.


• Ensure adherence to quality, process, and service-level standards.

Desired Candidate Profile:

• Minimum qualification: 12th Pass / Graduate.


• 1 to 3 years of experience in an International Voice Process.


• Excellent verbal and written English communication skills.


• Strong problem-solving and customer-handling abilities.


• Proficiency in using CRM tools and ticketing systems is preferred.


• Candidates with immediate joining or up to 30 days' notice period will be preferred.


• Willingness to work in rotational shifts.