Customer Support Associate

Levelx Micro; Alappuzha; On-site; INR 240,000 - 360,000; Full time

Job summary

Levelx Micro is seeking a Customer Support Associate to deliver exceptional service and build customer loyalty in an ecommerce environment. You will respond to inquiries across channels, assist with orders, payments, shipping, returns, and resolve issues with clear communication.

The role requires a degree, 0–1 year of experience in customer support, and fluency in English and Hindi. Strong written and verbal communication and a customer-first mindset are essential.

Qualifications

• Bachelor’s degree in a related field.
• 0–1 year in customer support, preferably ecommerce.
• Fluent in English and Hindi.
• Strong written and verbal communication.
• Familiar with ecommerce platforms and CRMs is a plus.

Responsibilities

• Respond to inquiries via multiple channels promptly.
• Assist with product info, orders, payments, shipping, returns.
• Handle complaints and provide effective solutions.
• Maintain records of interactions and feedback.
• Collaborate with internal teams to resolve issues.
• Provide product guidance to help customer decisions.
• Monitor feedback and suggest process improvements.
• Stay updated on policies and platform functionalities.

Skills

English

Hindi

Communication skills

Problem-solving

Customer service

Education

Bachelor’s degree in related field

Tools

CRM tools

E-commerce platforms

Order management

Job description

We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and handling customer service inquiries. The role also includes addressing technical support issues and effectively communicating with customers to resolve their concerns.

Responsibilities:

• Respond to customer inquiries through multiple channels in a timely and professional manner.
• Assist customers with product information, orders, payments, shipping, returns, and exchanges.
• Handle complaints and provide effective solutions, escalating issues when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to resolve customer issues efficiently.
• Provide product and service guidance to help customers make informed decisions.
• Monitor customer feedback and suggest improvements to processes, products, or services.
• Stay updated on company policies, product offerings, and eCommerce platform functionalities.

Requirements :

• Bachelor’s degree in a related field.
• 0–1 years of experience in customer support, preferably in eCommerce or retail.
• Excellent command of English and Hindi.
• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle high-volume inquiries with patience and professionalism.
• Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
• Team-oriented, proactive, and detail-focused.