Customer Experience Associate – E-commerce

Happinesscue; Mumbai, Delhi, Bengaluru; On-site; INR 240,000 - 320,000; Full time

Job summary

Happinesscue in Mumbai is seeking a Customer Experience Associate - E-commerce to manage order processing, customer interactions, catalogue coordination, and reporting. You will handle day-to-day activities and ensure timely completion of tasks after training.

You will coordinate across teams, respond to inquiries, maintain records, and follow up with stakeholders to deliver a smooth customer journey. Prioritize clear communication and ownership of routine responsibilities.

Qualifications

• 0-3 years of experience in customer experience or related roles.
• Familiarity with e-commerce or order management is a plus.
• Strong communication and organizational skills.

Responsibilities

• Coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.
• The work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment.
• Candidates should be comfortable with routine follow-ups, working with people and keeping information updated.
• The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training.

Job description

Job Summary

As Customer Experience Associate - E-commerce, you will handle day-to-day responsibilities connected with order management, customer experience, catalogue coordination, reporting, follow-up.

This includes coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.

Responsibilities

• Coordinating assigned work, responding to relevant enquiries, maintaining records and reports, following up with stakeholders and ensuring that agreed activities are completed on time.
• The work is practical and team-oriented, with regular interaction with colleagues, customers, vendors, partners or other stakeholders depending on the assignment.
• Candidates should be comfortable with routine follow-ups, working with people and keeping information updated.
• The ideal candidate should communicate clearly, be organised and take ownership of routine responsibilities after initial training.

Requirements

• 0-3 years
• Based across Delhi NCR / Bengaluru / Mumbai / Noida

Selection Process

• Shortlisted candidates may be asked to participate in a short practical discussion or role-specific assessment.

Location

Delhi / NCR , Bengaluru , Mumbai , Noida