Customer Support Associate

OMSGURU Solutions PVT.LTD; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

OMSGuru is hiring a Customer Support Associate to interact with clients daily and assist them with our software. You will handle queries via chat, phone, email, and tickets, and help onboard new clients to the system.

Candidates should be comfortable with Microsoft Excel, typing at least 30 WPM, and possess an outspoken, people-oriented personality. Any graduate students are welcome to apply; training provided.

Qualifications

• Proficient with Microsoft Excel
• Typing speed of at least 30 WPM
• Outgoing, people-friendly communication style

Responsibilities

• Understand OMSGuru platform and its functioning thoroughly
• Support existing clients via Chat, Phone, Email & Tickets
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills

Microsoft Excel

Typing Speed 30 WPM

Outspoken personality

Education

Any Graduate

Job description

eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims together on one platform.

Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.

Job Summary

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities

• Understand OMSGuru platform and it’s functioning thoroughly
• Support our existing clients via Chat, Phone, Email & Tickets.
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications

• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Education

• Any Graduate

Annual CTC

up to 3 LPA