Customer Support E-commerce Operations

9 Figures Club; Vasai-Virar; On-site; INR 180,000 - 250,000; Full time

Job summary

A dynamic e-commerce solutions company is seeking Customer Support representatives in Vasai-Virar. Responsibilities include handling customer inquiries, providing product information, and managing customer accounts. The ideal candidates should have a high school diploma, strong communication skills, and experience in ecommerce support. This in-office role offers Monday to Saturday work hours with a supportive leave policy, making it an excellent opportunity for freshers and experienced individuals. Females are preferred.

Qualifications

• Fluent in English and Hindi.
• Proven experience in ecommerce customer support.
• Ability to actively listen and understand customer needs.

Responsibilities

• Handle complaints and inquiries regarding products.
• Provide customer support through various channels.
• Maintain and update customer accounts.

Skills

Customer service etiquette

Strong verbal and written communication skills

Time management

Ability to handle stressful situations

Research skills

Education

High school Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

About the job Customer Support E-commerce Operations

This is an in-office role, in Vasai West 401202

Base LPA : 1.8 to 2.5 Lakhs PA

9 Figures Club Pvt. Ltd is a dynamic company that builds profitable e-commerce brands and offers top-notch advertising solutions through their agency, Adex.

Responsibilities

• Excellent customer service etiquette which includes handling complaints, inquiries or other online product related issues.
• Should be productive, efficient and good at resolving matters at hand.
• Should be good at researching product details to answer questions about product shipping, any returns or exchanges.
• Proactively provide information regarding pricing, availability, delivery options and order status including handling billing issues, return policies.
• Providing customer support via email, phone, or social media channels.
• Creating, maintaining and updating customer accounts as required.
• Strong communication skills, the ability to understand customers needs and adhere accordingly.
• Stay up-to-date on company policies and industry trends.

Qualifications

• High school Diploma or equivalent degree.
• Strong verbal and written communication skills (Fluent in English and Hindi).
• Strong time management skills and ability to actively listen.
• Ability to handle stressful situations with ease in a calm and professional manner.
• Proficient in Microsoft Office, Excel.
• Proven Experience in ecommerce customer support.

Experience

Freshers and Experienced individuals can apply. Females, preferred.

Work Timings and Leave Policy

• Monday to Saturday, daily 9 hours of working (10am - 7pm)
• Office Location: Vasai West, 401202
• Post probation 24 Paid leaves are allowed a year, which includes a compulsory 4-day block leave for self-care.