Customer Support Analyst (ERP Support)

Limelight Health; India; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Attractive salary package

24 paid leaves

8 hrs of monthly training

Tea, coffee and snacks

Team outings and activities

Job summary

A growing software company is seeking a Customer Support Analyst in India to deliver exceptional support to clients and collaborate with internal teams. You will assist users with Odoo Business Apps and identify solutions for their functional challenges. Ideal candidates have at least 1 year of experience, a degree, and a customer-oriented approach. This role offers a full-time position, competitive compensation, and opportunities for professional growth through training and events.

Qualifications

• 1+ years of experience in similar field.
• IT & Business Affinity.
• Good knowledge of business processes.

Responsibilities

• Help customers with their use of Odoo Business Apps.
• Solve functional problems by investigating.
• Engage with visitors and leads via Live chat.
• Ensure customers' satisfaction.

Skills

Customer oriented

Autonomous and fast learner

Fluent in English

Solution minded

Education

Bachelor or Master degree

Tools

Technical knowledge (XML, Python, JS)

Job description

Customer Support Analyst (ERP Support)

Location: 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India

Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product, a huge global community, as well as a fun and exciting work environment.

What do we look for?

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests. Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads via Live chat
• Ensure customers' satisfaction
• Improve customers' experience
• Contribute to the improvement of our product and all documentation
• Side projects (recruit and onboard new colleagues, give training, ...)

Must Have

• 1+ years of experience in similar field
• Bachelor or Master degree
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Fluent in English
• Solution minded

Nice to Have

• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

Why should you say 'YES' to this job?

• 2 weeks of intensive functional training with final certification
• You will contribute to the improvement of our software Odoo by escalating good feedback
• You will be delivering the best support experience to clients they have never had before!
• None of your work days will be the same, guarantee!

Compensation & Perks

A full-time position with an attractive salary package.

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Prime location

Work at the best location with easy transportation connectivity

Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink

Tea, coffee and snacks provided all day.

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities

Exchange Program

Apply to a similar position in a subsidiary of Odoo.