International BPO Executive

wroots global pvt ltd; Bengaluru; Sur place; INR 260 000 - 420 000; Plein temps

Avantages offerts par ce poste

Cab facility

Health insurance

Paid training

Career growth

Résumé du poste

wroots global pvt ltd is seeking an International BPO Executive Customer Support Executive in Bengaluru for night-shift operations. The role involves handling calls, chats, and emails for global clients with a focus on quality and customer satisfaction.

The ideal candidate should be fluent in English and Hindi, possess strong listening and problem-solving skills, and be comfortable with rotational shifts. Training and health benefits are provided in a global work environment.

Qualifications

• Excellent verbal and written English and Hindi communication.
• Ability to work night shifts and rotational offs.
• Experience in international voice support preferred.
• Basic computer knowledge and typing skills.
• Prior experience in inbound/outbound chat or calls is a plus.

Responsabilités

• Handle international calls, chats, or emails professionally and efficiently.
• Provide accurate information, resolve queries, and ensure customer satisfaction.
• Follow communication scripts and adhere to policies and quality standards.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to resolve customer issues promptly.
• Meet performance targets for quality, CSAT, and productivity.

Connaissances

English

Hindi

Listening

Problem solving

Night shift

Typing

International voice experience

CRM experience

Formation

Any Graduates acceptable

Outils

CRM system

Description du poste

Job Title: International BPO Executive Customer Support Executive

Location: [Bangalore] Employment Type: Full-time Permanent Shift: Night Shift Rotational Shifts (as per business requirement)

Job Description

We are looking for enthusiastic and customer-focused International BPO Executives to join our growing team. The ideal candidate will handle inbound/outbound s, s, or chat support for our global clients, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

• Handle international customer s, chats, or s professionally and efficiently.
• Provide accurate information, resolve queries, and ensure a high level of customer satisfaction.
• Follow communication scripts and adhere to company policies and quality standards.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet performance targets such as quality, customer satisfaction, and productivity metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English + Hindi(neutral accent preferred).
• Strong listening and problem-solving abilities.
• Ability to work in night shifts and rotational offs.
• Basic computer knowledge and typing skills.
• Prior experience in an international voice (preferred)

Perks and Benefits

• Cab facility ( with in 20km pick-up & drop for night shifts)
• Opportunity for career growth in a global work environment.
• Paid training and skill development programs.
• Health insurance and other employee benefits.

• Any Graduates are fine.

• Candidate should be very fluent in English communication and grammatically.

• 5days of rotational working/ 2 days rotational week off.

• Immediate Joiners Only!(within 5days)