Customer support

Isha Foundation, Inc.; Coimbatore District; On-site; INR 279,000 - 390,600; Full time

Job summary

A nonprofit organization in Coimbatore is seeking a dedicated individual to provide donor support through calls and assist in the contribution process. The ideal candidate must possess a graduate degree and be fluent in English and either Hindi or Tamil. Key responsibilities include maintaining donor records and ensuring excellent communication. Join us to make a difference in our community!

Qualifications

• Graduate degree is required.
• Effective communication skills are crucial.
• Basic computer knowledge necessary for maintaining records.

Responsibilities

• Make outbound and receive inbound calls to support donors.
• Assist donors through the contribution or registration process.
• Maintain accurate donor records in the database.

Skills

Clear and pleasant verbal communication

Fluent in English & Hindi or Tamil

Basic computer proficiency

Education

Graduate

Job description

• Make outbound and receive inbound calls to support donors with guidance, clarifications, and updates.
• Assist donors through the contribution or registration process (online or offline) step-by-step.
• Maintain accurate donor records in the database and update interaction details promptly.
• Coordinate with internal teams to resolve donor queries and ensure timely follow-up.
• Share program, campaign, and offering information clearly and sensitively as required.
• Build and maintain a warm, respectful rapport with donors throughout the interaction.
• Track pending cases, follow up diligently, and close requests within expected timelines.
• Provide feedback from donors to the team for process and experience improvement.
• Uphold confidentiality, accuracy, and professionalism in all communications.

Qualifications

Graduate

Desired Skills

• Clear and pleasant verbal communication.
• Fluent in English & Hindi or Tamil.
• Basic computer proficiency (email, CRM or data entry).