Customer Success / Customer Support Executive

SANeForce; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

SANeForce in Chennai is seeking a Customer Success / Customer Support Executive. Fresher to 6 months experience preferred; strong English and Hindi communication is mandatory. You will handle queries, guide customers on product features, and coordinate with internal teams to resolve issues.

The role involves onboarding support, maintaining records, and ensuring timely follow-up with customers to maintain satisfaction.

Qualifications

• Excellent verbal and written communication in English and Hindi required.
• Strong interpersonal and customer-handling skills.
• Good listening and problem-solving abilities.
• Ability to communicate clearly over the phone.
• Strong follow-up and coordination skills; team player.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle customer queries through phone, email, WhatsApp and other channels.
• Understand concerns and provide appropriate solutions or guidance.
• Assist customers with basic product/application queries.
• Coordinate with Technical, Product and Internal Support Teams for resolution.
• Follow up to ensure issues are resolved within the timeline.
• Maintain records of queries, complaints and resolutions.
• Provide basic guidance on application features and processes.
• Escalate complex issues to the relevant internal teams.
• Ensure timely communication and follow-up with customers.
• Maintain a positive, professional relationship with customers.
• Support onboarding and provide basic product orientation.
• Identify recurring issues and report to relevant teams.
• Meet defined customer support and service-level targets.

Education

Any Degree

Job description

Job Title: Customer Success / Customer Support Executive

Experience: Fresher to 6 Months

Location: Chennai

Work Mode: Work From Office

Employment Type: Full-Time

Job Summary

We are looking for a Customer Success / Customer Support Executive who will be responsible for assisting customers with their queries, resolving basic product-related issues and ensuring a positive customer experience.

The ideal candidate should have good communication skills in both English and Hindi, along with a customer-focused approach and willingness to learn.

Key Responsibilities

• Handle customer queries through phone calls, emails, WhatsApp and support channels.
• Understand customer concerns and provide appropriate solutions or guidance.
• Assist customers with basic product/application-related queries.
• Coordinate with the Technical, Product, and Internal Support Teams for issue resolution.
• Follow up with customers to ensure their issues are resolved within the expected timeline.
• Maintain proper records of customer queries, complaints, and resolutions.
• Provide basic guidance and support to customers regarding application features and processes.
• Escalate technical or complex issues to the concerned internal team.
• Ensure timely communication and follow-up with customers.
• Maintain a positive and professional relationship with customers.
• Support customer onboarding and provide basic product orientation when required.
• Identify recurring customer issues and communicate them to the relevant internal teams.
• Meet defined customer support and service-level targets.

Required Skills

• Excellent verbal and written communication skills in English and Hindi – Mandatory.
• Good interpersonal and customer-handling skills.
• Strong listening and problem-solving abilities.
• Comfortable communicating with customers over phone calls.
• Ability to understand and explain information clearly.
• Good follow-up and coordination skills.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.

Eligibility

• Qualification: Any Degree.
• Experience: Freshers to 6 months of experience in Customer Support, Customer Success, Telecalling, Client Servicing, or a similar role.
• Candidates with experience in BPO, Customer Support, Client Support, or SaaS/Software support will be an added advantage.
• English & Hindi communication skills are mandatory.