Customer Service Associate

Sidglobal; Bengaluru Urban; On-site; INR 350,000 - 500,000; Full time

Job summary

Sidglobal Hyderabad-based team seeks a customer support professional to handle inquiries via email, chat, and tickets, triage and resolve product issues, and escalate complex problems with clear documentation.

The role emphasizes empathy, organization, and the ability to work in a fast-paced setting while contributing to knowledge base updates and process improvements.

Qualifications

• 1–3 years of customer support or customer-facing experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting ability.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced, ambiguous environment.

Responsibilities

• Respond to customer inquiries via email, chat, and ticketing tools.
• Triage, troubleshoot, and resolve product issues.
• Escalate complex technical problems to engineering with clear documentation.
• Follow up with customers to ensure issues are fully resolved.
• Identify recurring issues and suggest improvements to reduce support volume.

Skills

Written communication

Verbal communication

Problem solving

Organizational skills

Fast-paced environment

Tools

Ticketing tools

SQL

APIs

Job description

Bangalore North, India | Posted on 07/16/2026

Core Responsibilities

Customer Support

• Respond to customer inquiries via email, chat, andticketing tools.


• Triage, troubleshoot, and resolve product issues.


• Escalate complex technical problems to engineering withclear documentation.


• Follow up with customers to ensure issues are fullyresolved.

Customer Experience

• Maintain a high level of empathy and professionalism in allinteractions.


• Identify recurring issues and suggest improvements toreduce support volume.


• Create and update help center articles, FAQs, and supportdocumentation.

Operations & Process

• Track support metrics (response time, resolution time,CSAT).


• Help build and improve support workflows and playbooks.


• Collaborate with Product/Engineering to share customerfeedback.

Required Skills & Qualifications

Must-Have

• 1–3 years of customer support or customer-facing experience


• Excellent written and verbal communication skills.


• Strong problem-solving and troubleshooting ability.


• Highly organized and detail-oriented.


• Comfortable working in a fast-paced, ambiguous environment.

Nice-to-Have

• Experience with ticketing tools.


• Experience working with customers in construction /finance.


• Basic technical skills (SQL, APIs, or debugging workflows)


• Experience creating help center or knowledge base content.